SHIPPING & RETURNS

Shipping Policy

We ship worldwide via la poste France . All backers will get a tracking number e-mailed to them when their package leaves. You can then track your package on their website by entering the tracking number. Packages are delivered at the address of the recipient.Shipping times for EU destinations is typically about 3-5 working days. Shipping times with international destinations varies with each country.

Return & Exchange Policy

Our returns policy allows you to return unused products within 14 days of receiving them. Please note, that to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the receipt attached. SOIE.MEME will cover the refund of the perk, except for the shipping value. The shipping price will be established by SOIE.MEME according to our couriers’ fares. Return shipping costs are not covered by SOIE.MEME.


Exchanges are accepted within 14 days of item's receipt, and following the same steps & principles outlined in the returns section. We will be sending an invoice to our customer if there is a difference in cost between the two items exchanged (or a refund, if needed). The customer will be responsible for shipping both ways.

 

We truly hope you'll enjoy your shopping experience through our online scarf shop.